Terms & Conditions

Booking Terms & Conditions

The following terms used in these Booking Terms and Conditions shall be considered synonymous: safari, tour, and trip, all of which refer to the travel arrangements being booked with Unforgettable African Journeys CC. Additionally, the following terms: client, guest, participant, member, passenger, and traveller all refer to you.

These booking terms and conditions are expressly made part of the following forms:

  • Reservations Booking Form.
  • Liability Release and Assumption of Risk Agreement (to be signed by each participant).

1. RESERVATIONS AND PAYMENTS: 

A non-refundable deposit of 50% of the total safari package which you have chosen, secures your safari booking.

Please Note:

  •  Rates are subject to change without prior notice. 
  •  Rates are subject to exchange rate fluctuations.
  •  Flights and transfer prices are NOT included in the rack rates.

2. CANCELLATION AND REFUND POLICY:  

We reserve the right to cancel your reservation, should the full fare not be paid 30 days prior to the safari.

  •  A cancellation more than 30 days prior to safari = loss of 100% of deposit (=50% of total fare).
  •  A cancellation between 30 - 15 days prior to safari = loss of 65% of total fare.
  •  A cancellation less than 15 days prior to safari = loss of 80% of fare.

Cancellations will only be accepted in writing. Please make sure you take out cancellation and curtailment travel insurance to cover you in the event that you have to cancel your safari.

3. INSURANCE: 

The sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependants and travelling companions for the duration of their tour to Africa. This insurance should include coverage in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage, theft or loss of personal baggage, money and goods. Unforgettable African Journeys CC will take no responsibility for any costs for losses incurred or suffered by the guest, or guest's dependants or travelling companions, with regards to, but not limited to, any of the above mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance coverage. Unforgettable African Journeys CC is covered for medical emergency evacuation; however this insurance ONLY covers your evacuation to the closest medical facility. Once at a medical facility, the guest assumes all responsibility for all medical and related costs.

4. LIABILITY RELEASE: 

Persons with any medical problems and/or related dietary restrictions must make them known to us well before departure. Anti-malaria precautions should be taken, and these are the sole responsibility of the client. Any required inoculations must be recorded by the client’s health practitioner on a valid vaccination certificate which the client must carry in his/her possession throughout the tour. Unforgettable African Journeys CC will not assume responsibility for the accuracy of any medical information. You should consult your doctor or pharmacist for up to date requirements and personal recommendations.

By forwarding the tour deposit and the signed Reservations Booking Form which includes the booking terms and conditions (A Liability Release and Assumption of Risk Agreement will be signed by each participant prior to commencement of a safari. Participation by any participant will be declined in the absence of the signed Liability Release Form, with no fee refund), the guest certifies that he/she does not knowingly have any physical or other conditions of disability that would create a risk for him/her or other safari participants.

5. AIRFARES & DELAYS: 

Unforgettable African Journeys CC is not responsible for any airline schedule or airfare changes, cancellations, overbooking or damage or loss of baggage and property to the extent that such items are beyond its control. Any and all claims for any loss or injury suffered on any airline must be made directly with the airline involved and not Unforgettable African Journeys CC. Air schedule changes may necessitate additional nights being added to your tour. Provided these schedule changes are beyond the control of Unforgettable African Journeys CC, any resulting additional costs must be borne by the guest. Unforgettable African Journeys CC cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule.

6. TOUR CANCELLATION: 

Unforgettable African Journeys CC shall not be held responsible for occurrences that are beyond its control, such as strikes, wars, acts of God, acts of government or any other cause whatsoever, beyond its control, that may make operation of the tour impossible, illegal or inadvisable. All tour payments received will be promptly refunded, and this refund will be the limit of Unforgettable African Journeys CC's liability. Unforgettable African Journeys CC is not responsible for any expenses incurred by tour members in preparing for the tour, including non refundable or penalty-carrying airline tickets, special clothing, visa or passport fees, or other tour-related expenses.

7. WILD ANIMALS: 

Please be aware that our safaris may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Unforgettable African Journeys CC cannot be held responsible for any injury or incident on the safari. Please note that the majority of the safari camps are not fenced and that wildlife do move freely in and around the camps. Always follow the safety instructions from the camp's staff with regards to moving to and from your tent and while on game activities throughout your safari.

8. PASSPORTS & VISAS: 

The onus is upon the guest to ensure that passports and visas are valid for the countries they plan to visit. Unforgettable African Journeys CC cannot be held liable for any visas and/or passports, which are invalid or not held by the guests, nor for the cost of any passports or visas. Please check with your local foreign embassy or your travel agent to see if you require a visa. Most international passports require a visa.

9. AGE LIMITS: 

A maximum of eight persons between the ages of 12 and 65 years may participate per trail. A reasonable level of fitness is required, although trails are covered at a leisurely pace. Handicapped persons should not participate in these trails, as this is a big safety risk for everybody involved on the trail.

10. GUEST REPRESENTATION AND CONSENT:

The person making any booking with Unforgettable African Journeys CC, warrants that he or she has authority to enter into a contract on behalf of all other persons included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her. The payment of the deposit or any other partial payment for a reservation on a tour constitutes consent by all guests covered by that payment to all provisions of the Terms and Conditions contained herein whether the guest has signed the booking form or not. The terms, under which you agree to take these tours, cannot be changed or amended except in writing signed by an authorized representative of Unforgettable African Journeys CC.